Payment methods

Payment Methods

We offer you a variety of convenient and secure payment methods, including Shopify, PayPal, Klarna, credit card and many more. The shipping costs depend in part on the payment method chosen. The prices stated in the respective offers represent final prices. They include all price components including any applicable taxes such as VAT. Only in the case of cross-border deliveries may you have to pay additional taxes (e.g. in the case of an intra-community purchase) and/or duties (e.g. customs duties) in individual cases, but not to the seller, but to the responsible customs or tax authorities there. The delivery and shipping costs incurred are not included in the purchase price, they can be accessed via the "Shipping costs" page, are shown separately during the ordering process and must be borne by you in addition.

Shopify Payments

We use the payment service provider "Shopify Payments", 3rd Floor, Europa House, Harcourt Building, Harcourt Street, Dublin 2. If you choose a payment method offered by the payment service provider Shopify Payments, payment processing will be carried out by the technical service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland.

Internet address: https://www.shopify.com/legal/privacy . Data protection information about Stripe Payments Europe Ltd. can be found here: https://stripe.com/de/privacy .

PayPal

Pay even faster and more securely with your PayPal account. Simply pay using your PayPal account, credit card, installment plan, direct debit, bank transfer, SEPA, Giropay or invoice, depending on availability. We use PayPal for our payment processing. The provider of this payment service is PayPal (Europe) S.à.rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"). The payment data you enter will be transmitted to Klarna.

PayPal Customer Service

If you have any questions about PayPal payment transactions or existing PayPal payments, please visit PayPal's FAQ page or contact PayPal customer service.

You can reach them by calling 069 945189832
(Monday to Saturday from 9:00 a.m. to 7:30 p.m.).
Please note that charges may apply depending on the terms and conditions of your telephone provider.

To go to PayPal's FAQ and Help page, click here .

Klarna

We use Klarna for our payment processing. The provider of this payment service is Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter "Klarna"). The payment data you enter will be transmitted to Klarna.

Klarna purchase on account

After shipping, you will receive your invoice from Klarna conveniently by email. This way, you can first inspect the goods and then pay. You have 14 days from the invoice date to pay for your order.

Have you already purchased with Klarna invoice and have questions about your invoice? Then please click here .

Klarna installment purchase

After your purchase with Klarna installment purchase, you will receive an order confirmation by email. You will then receive your installment purchase contract, including cancellation policy and general terms and conditions, by post. You will also receive the monthly invoice by post or email.

Klarna Customer Service

If you have any questions about Klarna payment transactions or existing Klarna payments, please visit Klarna's FAQ page or contact Klarna's customer service.

You can reach them by calling 0720 88 38 11
(Monday to Friday from 8:00 a.m. to 8:00 p.m., Saturday and Sunday from 10:00 a.m. to 5:00 p.m.).
Please note that charges may apply depending on the terms and conditions of your telephone provider.

To go to Klarna's FAQ and help page, click here .

Stripe

Pay easily by credit card. We use Stripe for our payment processing. The provider of this payment service is Stripe, Inc. 510 Townsend Street, San Francisco, CA 94103, USA (hereinafter "Stripe"). The payment data you enter will be transmitted to Stripe.

Stripe Customer Service

If you have any questions about Stripe payment transactions or existing Stripe payments, please visit Stripe's FAQ page or contact Stripe customer service.

Users can contact Stripe support 24 hours a day, 7 days a week.

  • Email : You will receive a response within 24 hours.
  • Chat : Available in English and Japanese only. Average wait time is 3 minutes.
  • Request a call : Available in English and Japanese only. Average wait time is 3 minutes.
    Note: Stripe does not currently have a dedicated support phone number for inbound calls. Request a call and Stripe support will be happy to call you back.

To go to Stripe's support page, click here.

To go to Stripe's FAQ and help page, click here.

refund

A refund will always be made to the payment method or payment provider used for the purchase. A payout to another account is not possible. If you have any problems with the refund or one of the payment providers, please use the contact options provided.