Table of contents

A. General Terms and Conditions with Customer Information

  1. scope
  2. Conclusion of contract
  3. Right of withdrawal
  4. Prices and payment terms
  5. Delivery and shipping conditions
  6. Retention of title
  7. Liability for defects
  8. Applicable law, contract language
  9. Jurisdiction
  10. Alternative dispute resolution

B. Cancellation policy

  1. Introduction
  2. Right of withdrawal
  3. Consequences of revocation

C. Cancellation form

    A. General Terms and Conditions with Customer Information

    1) Scope

    1.1 These General Terms and Conditions (hereinafter "GTC") of COANOA UG (limited liability) (hereinafter "Seller") apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "Customer") concludes with the Seller using distance communication means (e.g. telephone, fax, e-mail, letter) exclusively through individual communication within the meaning of Section 312j Paragraph 5 Sentence 1 of the German Civil Code (BGB). The inclusion of the Customer's own terms and conditions is hereby contradicted, unless otherwise agreed.

    1.2 A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.

    1.3 An entrepreneur within the meaning of these General Terms and Conditions is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his or her commercial or independent professional activity.

    2) Conclusion of contract

    2.1 The customer can send a non-binding request to the seller by email to make an offer. At the customer's request, the seller will send the customer a binding offer in text form (e.g. via WhatsApp direct message) to sell the goods previously selected by the customer from the seller's product range.

    2.2 The customer can accept this offer by submitting a declaration of acceptance to the seller by email, using the online contact form on the seller's website, using the "Send message" function on the Facebook page or using the Instagram message function, or by paying the purchase price offered by the seller within 7 (seven) days of receipt of the offer, whereby the day of receipt of the offer is not included in the calculation of the period. Acceptance by payment is determined on the day on which payment is received by the seller. If the last day of the period for accepting the offer falls on a Saturday, Sunday, or a state-recognized public holiday at the customer's place of business, the next working day shall take the place of such a day. If the customer does not accept the seller's offer within the aforementioned period, the seller is no longer bound by his offer and can again freely dispose of the goods. The seller will specifically draw the customer's attention to this again in his offer.

    3) Right of withdrawal

    3.1 Consumers generally have a right of withdrawal.

    3.2 Further information on the right of withdrawal can be found in the seller’s cancellation policy.

    4) Prices and payment terms

    4.1 Unless otherwise stated in the seller's product description, the prices stated are total prices that include statutory sales tax. Any additional delivery and shipping costs will be stated separately in the seller's offer.

    4.2 For deliveries to countries outside the European Union, additional costs may be incurred in individual cases for which the seller is not responsible and which must be borne by the customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also be incurred in relation to the transfer of money if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.

    4.3 The payment option(s) will be communicated to the Customer in the Seller’s offer.

    4.4 If you select the payment method "PayPal", the payment will be processed via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg under the PayPal Terms of Use, which can be viewed at /de /webapps /mpp /ua /useragreement-full .

    4.5 If you select a payment method offered via the "Klarna" payment service, the payment will be processed by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter "Klarna"). Further information and Klarna's terms and conditions can be found here: /pages /zahlungsweisen

    5) Delivery and shipping conditions

    5.1 The delivery of goods will be made by shipping to the delivery address specified by the customer, unless otherwise agreed.

    5.2 If the delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller as a result. This does not apply to the costs of delivery if the customer effectively exercises his right of cancellation. If the customer effectively exercises his right of cancellation, the provisions in the seller's cancellation policy apply to the return costs.

    5.3 Self-collection is not possible for logistical reasons.

    5.4 The seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This only applies if the non-delivery is not the responsibility of the seller and the seller has concluded a specific hedging transaction with the supplier with due care. The seller will make all reasonable efforts to procure the goods. In the event of unavailability or only partial availability of the goods, the customer will be informed immediately and the consideration will be refunded immediately.

    6) Retention of title

    If the seller makes advance payments, he retains title to the delivered goods until the purchase price owed has been paid in full.

    7) Liability for defects

    Unless otherwise stated in the following provisions, the provisions of statutory liability for defects apply. The following applies to contracts for the delivery of goods:

    7.1 If the customer acts as an entrepreneur,

    • the seller has the choice of the type of subsequent performance;
    • For new goods, the limitation period for defects is one year from delivery of the goods;
    • In the case of used goods, rights and claims due to defects are excluded;
    • The limitation period does not begin again if a replacement delivery is made within the scope of liability for defects.

    7.2 If the customer acts as a consumer, the following applies to contracts for the delivery of used goods with the restriction of the following clause: The limitation period for claims for defects is one year from delivery of the goods, if this was expressly and separately agreed between the parties in the contract and the customer was specifically informed of the shortening of the limitation period before submitting his contractual declaration.

    7.3 The limitations of liability and shortening of time limits set out above do not apply

    • for claims for damages and reimbursement of expenses by the customer,
    • in the event that the seller has fraudulently concealed the defect,
    • for goods which have been used in accordance with their normal use for a building and have caused its defectiveness,
    • for any existing obligation of the seller to provide updates for digital products, in contracts for the delivery of goods with digital elements.

    7.4 In addition, for entrepreneurs, the statutory limitation periods for any existing statutory recourse claim remain unaffected.

    7.5 If the customer acts as a merchant within the meaning of Section 1 of the German Commercial Code (HGB), he is subject to the commercial duty of inspection and notification of defects in accordance with Section 377 of the German Commercial Code (HGB). If the customer fails to comply with the notification obligations set out therein, the goods are deemed to have been approved.

    7.6 If the customer is a consumer, he is requested to complain to the deliverer about goods that have obvious transport damage and to inform the seller of this. If the customer does not do this, this will have no effect on his legal or contractual claims for defects.

    8) Applicable law, contract language

    8.1 All legal relationships between the parties shall be governed by the law of the Federal Republic of Germany, excluding the laws governing the international sale of movable goods. For consumers, this choice of law shall only apply to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his or her habitual residence.

    8.2 The contract language is German.

    9) Place of jurisdiction

    If the customer acts as a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the seller's place of business. If the customer is based outside the territory of the Federal Republic of Germany, the seller's place of business is the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the customer's professional or commercial activity. In the above cases, however, the seller is in any case entitled to take legal action before the court at the customer's place of business.

    10) Alternative dispute resolution

    10.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link:

    This platform serves as a contact point for the out-of-court settlement of disputes arising from online sales or service contracts involving a consumer.

    10.2 The Seller is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

    B. Cancellation policy


    Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity:

    Right of withdrawal

    You have the right to withdraw from this contract within fourteen days without giving any reason.

    The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.

    To exercise your right of withdrawal, you must inform us (COANOA UG (limited liability), Alte Rabenstraße 19, 20148 Hamburg, Germany, Tel.: +494023831946, Email: by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

    To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

    Consequences of revocation

    If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

    You must return or hand over the goods promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract.

    Returns can only be sent to the following address:
    LKG mbH, An der Südspitze 1 - 12, 04571 Rötha, Germany.

    The deadline is met if you send the goods before the expiry of the fourteen-day period.

    You will bear the direct cost of returning the goods.

    You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

    C. Cancellation form

    If you want to cancel the contract, please fill out this form and send it back.


    COANOA UG (limited liability)
    Alte Rabenstrasse 19
    20148 Hamburg


    I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)



    Ordered on (*) ____________ / received on (*) __________________

    Name of consumer(s)

    Address of the consumer(s)

    Signature of the consumer(s) (only if notification is on paper)


    (*) Delete as appropriate